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Customer Relationship Manager

Fremont, CA
Job Summary:
The Customer Relationship Manager will be responsible for developing, maintaining and expanding relationships with customers. This position requires a versatile and driven individual with broad business acumen and excellent verbal/written communication skills. Adept with cross-cultural business relationships and flexible hours dictated by international business.

Essential Duties and Responsibilities: 
  • Execute negotiations about pricing, delivery, etc. within the boundaries set by Director or VP of CRM, and responsible for quotations handling, sales agreements, and accountable for credit limits.
  • Initiates and develops long-term, mid-level relationships at customer accounts
  • Responsible for leveraging and coordinating efforts for his/her projects at the account level. 
  • Works closely with CBO team and may need to attend regular production meetings and manage escalations
  • Responsible for positioning new value propositions at his/her target accounts for commercial development and for communicating value propositions to the market.
  • Develop relationship map of key organizations in the value chain, increasing coverage/ networks within the accounts’ organizations focusing on engineering, technology, id and sales.
  • Responsible for collecting market information and communicating current and emerging needs for current and new accounts within the segment and region to drive value propositions development.
  • Responsible for providing sales forecasting monthly or as required
  • Communicate via written and verbal reports weekly and monthly on progress and issues at Account with recommendations as to next steps needed at the account.
Other Duties
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Knowledge, Skills and Abilities:
  •  Execution excellence & accountability
  • Demonstrated persistence and tenacity.
  • Ability to prioritize projects and respond to customer needs
  • Experience in a matrix organization, experience working with colleagues.
  • Skills, experience and training in product management and finance; and additional background in sales, technical service, and application development.
  • Strong verbal and written communication skills
  • Strong Excel and PowerPoint skills
Educational/Certification Requirement
  • BS in Business, engineering or equivalent    
Experience Requirement:
  • Minimum 3 years relevant experience in the field of sales, account management and/or business development.
  • Ability & willingness to work at all levels of the organization to get the job done.
  • Analytical, with good judgment, business sense, and problem solving skills.
  • A strong negotiator who is able to identify customer’s needs and persuasive in presenting ideas.
  • A team player, able to work interdependently
 Business Travel:
  • Willing and able to travel Internationally to support customer meetings, training and internal meetings, as required
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